• The Clerks' Room is staffed from Monday to Friday between 8.00am and 6.00pm or on a 24 hour basis via telephone.
• If you need to contact us urgently outside of office hours please telephone:
  Wayne Effeny: 07775 515341 or
  Mark Windebank: 07748 984852

Our aim is to give you a good service at all times but we recognize that from time to time things can go wrong. If you have a complaint or would like to raise any issue with us about the service we have provided you should let us know as soon as possible and in any event within 12 months of the matter which concerns you. It is not necessary to involve your solicitor to do this. Please note that the Legal Ombudsman, the independent complaints body for service complaints about lawyers also has a twelve-month time limit.

You may wish to make a complaint in writing, but if you would rather speak on the telephone about your complaint then please telephone Chambers on 023 80 230338 and ask to speak to the Senior Clerk and he will arrange for the person nominated to deal with complaints to contact you.

If your complaint is not resolved on the telephone you will be invited to write to us about it within the next 14 days so it can be investigated formally. If a complaint is made in writing please give us your name and address, which member of College Chambers you are complaining about, the details of the complaint and what you would like done about it.

Please address your letter to Anthony Hand, Head of Complaints Panel or to Derek Marshall, Deputy Head of Chambers. Mr Hand is a senior and experienced member of College Chambers and within 14 days of your letter being received he (or someone nominated by him) will investigate your complaint, unless your complaint is against him in which case the Deputy Head of Chambers will deal with the matter.

Mr Hand (or the person appointed to investigate) will write to you as soon as possible to let you know he has been appointed and that he will reply to your complaint within 14 days. All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. We will retain all documents and correspondence generated by the complaint for a period of six years.

If you are unhappy with the outcome of Mr Hand’s investigation (or that of his nominee) you may write to the Legal Ombudsman at:

Legal Ombudsman
PO Box 15870,
Birmingham
B30 9EB