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Complaints

Our Procedure

College Chambers has an internal queries and complaints procedure and is also subject to the complaints procedures of the Bar Standards Board and the Legal Ombudsman.

How to raise a query or make a complaint

Our aim is to provide an excellent service at all times, but we recognise that from time to time, things can go wrong.  If you are unhappy with the service you received, please contact our Senior Clerk, J-P Schulz, in the first instance.   You may wish to contact us in writing, but if you would rather telephone, please call 023 8023 0338 and ask to speak to the Senior Clerk. Where appropriate we will try to address your concerns informally but if necessary, we will arrange for the barrister with responsibility for complaints (currently Derek Marshall who is our Head of Professional Standards) to contact you.

Please note College Chambers and the Legal Ombudsman expect complaints to be dealt with via our internal complaints procedure initially and should be raised within 12-months of the issue forming the basis of the complaint or the matter of concern coming to your attention.

All complaints are kept strictly confidential.  If we cannot resolve your complaint internally, there are alternative bodies such as ProMediate able to deal with complaints should we both wish to use such a scheme.

If you are unhappy with the outcome of our investigation or our attempts to mediate fail, you should contact the Legal Ombudsman on 0300 555 0333 or enquiries@legalombudsman.org.uk.

Decisions made by the Ombudsman may also be found online

The details of College Chambers’ internal Queries and Complaints procedure is available here.

The details of College Chambers vexatious Complaints Policy is available here.

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Regulated by the Bar Standards Board