College Chambers is subject to the complaints procedures of the Bar Standards Board and the Legal Services Ombudsman. Details are available on request. We have our own internal complaints procedure.
Our aim is to provide an excellent service at all times but we recognise that from time to time things can go wrong. If you have a complaint or would like to raise any issue with us about the service we have provided you should let us know as soon as possible and in any event within 12 months. It is not necessary to involve your solicitor to do this. Please note that the Legal Ombudsman also has a 12 month time limit.
You may wish to make a complaint in writing, but if you would rather telephone please call 023 8023 0338 and ask to speak to the Senior Clerk. He will arrange for the barrister with responsibility for complaints (currently Anthony Hand) to contact you, and will provide you with a copy of our complaints procedure.