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Quality Feedback
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Client Experience Survey
As part of our Quality Assurance we would very much appreciate your views on our performance.
Communication:
Prompt, Effective, and Polite,
How would you rate the quality of our communication with you - e.g.
Telephone calls, emails, letters, documents.?
Excellent
Satisfactory
No Opinion
Unsatisfactory
Instructions:
Were your instructions carried out to your complete satisfaction.
Excellent
Satisfactory
No Opinion
Unsatisfactory
Briefs:
Please state when your briefs were sent / delivered to Chambers prior to the hearing.
1day
2days
3days
4days
5days
Feed back:
Did Counsel contact you and inform you of the outcome of the hearing within a reasonable time
Yes
No
Conference:
Did you and your client require a conference to be held at College Chambers
Yes
No
Facilities:
Were the conference facilities provided at College Chambers adequate for you and your clients needs
Yes
No
Chambers Staff:
When you entered College Chambers were you greeted by our staff in a friendly and polite manner
Yes
No
Comparison:
Overall, how would you compare your experience with College Chambers with other professional service providers.
Superior
Similar
Poor
Repeat Business:
We value highly your custom, from your latest experience would you consider using College Chambers in the future for similar and other areas of practice.
Yes
No
Any further comments:
When you have completed the form, please click the Send Details button ONCE to send
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